YahooMailYahoo has experienced a major technology disaster that has left many users without email access since Monday night.  Yahoo Mail, which services nearly 300 million monthly users, has done little to quiet the growing outrage from many of its users.

Problems with the mail service started as far back as two week ago with some users being unable to send or receive mail since November 25th.  The problems reached a peak this week when the service was interrupted entirely for thousands of users.  The exact number of affected accounts has not been disclosed but a public Yahoo support forum complaint thread has received 2,439 votes to date and has over 1,000 active participants.

Yahoo stated on Wednesday that it had assigned “dozens of people working around the clock” to fix the problem, but as of yet, success has not been widespread.  Even among the few whose service has been restored, there have been complaints that all email from the last 10 days is missing.   Other users have reported temporary service recovery only to have the service interrupted again, after only a few hours of uptime.

Currently, Yahoo has promised to have all services restored by 5pm EST, but with so many problems still being reported, it seems unlikely that things will be back to normal any time soon.

– Richard Keene
IT Computer Support of New York
Webmaster and Lead Designer