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When Customer Service is a Scam

Lately I’ve been paying very close attention to both customer service and marketing.  Being a business owner myself I’m very interested in what brings in prospects and keeps clients happy.  I look to my own reactions to companies I deal with to learn what works and what doesn’t. I used to deal with a company [...]

By |2019-02-04T02:38:40+00:00June 6th, 2012|customer service, Uncategorized|Comments Off on When Customer Service is a Scam

“Press 1 if you’re annoyed, Press 2 if you give up.”

This morning, I opened my web browser and one of the articles posted was about Customer Service. Here is the list of the worst according to MSN Money's second annual Customer Service Hall of Shame.AOLComcastSprintAbercrombie & FitchQwestCapitol OneBank of AmericaTime WarnerHSBC FinanceCox Communication.This is a subject I know a bit about since my personal career [...]

By |2019-02-04T02:36:35+00:00May 28th, 2008|customer service, Uncategorized|1 Comment