Frequently Asked Questions about IT Computer Support of New York
What does IT Computer Support of New York, do?
IT Computer Support of New York, LLC. provides outsourced computer support, security, backup, monitoring, and strategic-planning to small and medium-sized businesses in the New York Tri-State Area as well as other location in the U.S., Canada and the U.K.
Why should we do business with IT Computer Support of New York?
IT Computer Support/DMS Computer Systems have been providing technology support and services since 1984. Our team builds long-lasting relationships with our clients through our unique combination of experience, technical skills and the ability to communicate clearly and effectively with employees at all levels of an organization.
Why should we outsource computer support and service to IT Computer Support of New York?
IT Computer Support provides a fully staffed technology department. You pay only for what you use. It would be costly and difficult to find and retain an employee with our depth of knowledge. Your IT Computer Support support team delivers comprehensive support, service and strategic planning when and where you need it. Typically, an annual support and service agreement for a company of 30 is less than half the cost of a full-time computer person. To a smaller company, the value is even greater.
What products and services do you offer?
IT Computer Support of New York offers plans for technology management, security and reliability. Technology management provides direct-to-the-desktop remote assistance, administration and strategic planning. The security and reliability plans minimize downtime and data loss and protect computer networks from spam, intrusions, viruses and spyware. IT Computer Support ensures protected, reliable and trouble-free computing.
What is the cost?
There are two costs. Technology support is billed in fifteen-minute increments; you pay only for what you use. Monitoring and Managed Services can be purchased individually for a fixed monthly fee which is determined by the size of your computer system. Contact us for a quote.
What are the benefits of on-demand computer support?
You get responsive support when and where you need it. The IT Computer Support team takes care of everything related to your computer system, from technical support and strategic planning to licensing and vendor management.
What if we need an on-site visit?
IT Computer Support of New York is located in Manhattan and services clients in the New York Tri-State Area. When you need on-site computer support, a technician will be dispatched to your site.
What are the benefits of the IT Computer Support of New York Managed Services?
Our Managed Services prevent and eliminate known problems that disrupt employee work flow or pose a danger to your data. Security, backup, and monitoring tasks are often the first to be neglected. IT Computer Support of New York has the expertise to ensure that these services are performed reliably and inexpensively.
Can I buy only the services I want?
Yes. Our modular line of services can be purchased individually and added to your account as you require them.
Why would anyone target my business network? Why should I be concerned about security?
Internet threats do not discriminate. Hackers look for vulnerable computers. Viruses randomly arrive in your inbox. Spyware and pests install themselves uninvited and unnoticed. Internet threats can be avoided with ITCSNY Managed Security Services.
Do you service businesses outside of New York, New Jersey and Connecticut?
Yes. We have clients all over the world. Some of our U.S. clients have affiliate offices in other countries.
